Privacy policy

1. Who is responsible

PartPing.ai [legal entity name to be added] is the data controller for the personal data described here. You can contact us at contact@partping.ai.

2. What we collect

• Your LINE display name and LINE user ID.
• Your workshop name, contact person and phone number, if you give them to us.
• The messages, photos and voice messages you send us, which may include a VIN and vehicle details.
• Order, delivery and payment records.

This website does not use cookies or visitor tracking scripts. Our hosting provider (Cloudflare) may process technical data such as IP addresses to deliver the site and protect it from attacks.

3. Why we use it

• To understand your request, identify the part, ask suppliers for prices and send you a quote.
• To process orders, delivery and after-sales service.
• To record whether parts fitted, so we can match parts more accurately in future.
• To meet legal obligations, including tax and accounting rules.

We rely mainly on performing our contract with you or your request, our legitimate interests, and our legal obligations.

4. Who we share it with

• Suppliers: only the vehicle and part information needed for a quote. We do not give suppliers your name or contact details.
• Delivery companies: the information needed to deliver your order.
• Service providers acting for us, such as cloud hosting, file storage, and AI services that help us read photos, transcribe voice messages and translate text.

Some suppliers and service providers are outside Thailand, including in China. When we transfer data abroad, we send only what is needed and use the safeguards the PDPA requires.

5. How long we keep it

We keep personal data only as long as needed for the purposes above and as required by law. (Exact retention periods to be added.)

6. Your rights

You can ask to access, receive a copy of, correct, delete or restrict the use of your personal data, object to its processing, and withdraw consent at any time where we rely on consent. Email us at contact@partping.ai to use these rights. You can also complain to Thailand's Personal Data Protection Committee.

7. Changes

We may update this policy from time to time. The date of the latest update is shown on this page.